We collect and store all personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (hereinafter: "GDPR") and the Act of 18 July 2002 on the provision of electronic services
Personal data administrator
The administrator of Personal Data is EXTRADECOR Spółka z Ograniczoną Odpowiedzialnością, 191/193-3 Rolna str. Warsaw, 02729, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number 0000737519, REGON 380624246, NIP 5213832307.
What kind of data we process
We process your personal data which you provide to us in particular in the order form or in the contact form or by subscribing to the newsletter or by sending us an e-mail, or by submitting a complaint or withdrawing from the contract. We also process your bank account number from which you will make a payment or on which we will make refunds. If you issue a VAT invoice, we also process the company name, address of residence or business address, NIP number. In addition, we also store your data regarding your behavior, including transactions, complaints and history of correspondence and contacts with us, activities on our website and in the online store, our profiles on social networks, our accounts on third party websites (such as Dawanda.pl). These are data such as the products viewed, IP addresses or device identifiers, cookie data and locations, correspondence, contacts. For the purposes of establishing, investigating and defending claims, we may also collect data regarding the PESEL number or NIP number and address of residence.
Objectives and basics of processing
When placing an order, you must provide the necessary information to complete the order, such as your name, mailing address, e-mail address, telephone number. Providing data is voluntary, but necessary to place an order. The data provided to us in connection with the order is processed for the purpose of the contract (Article 6 (1) b), invoice (Article 6 (1) (c) of the GDPR), invoice included in our accounting documentation (Article 6 (1) (c) of the GDPR) and for archival and statistical purposes (Article 6 (1) (f) of the GDPR Law). Data on orders will be processed for the time necessary to perform the contract, and then until the expiry of the period of limitation of claims under the contract. In addition, after this date, the data may still be processed by us for statistical purposes.
If you want to subscribe to the newsletter, you must give us your e-mail address via the subscription form to the newsletter. Providing data is voluntary, but necessary to subscribe to the newsletter. The data provided to us when subscribing to the newsletter is used to send you a newsletter, and the legal basis for their processing is your consent (Article 6 (1) letter and GDPR) expressed when you subscribe to the newsletter. The data will be processed for the duration of the newsletter operation, unless you cancel your receipt earlier, which will delete your data from the database. At any time, you can correct your data stored in the newsletter database, as well as request their removal, giving up receiving the newsletter.
Complaints and withdrawal from the contract
If you make a complaint or withdraw from the contract, you provide us with personal data contained in the content of the complaint or a statement of withdrawal, which includes your name, address, phone number, e-mail address, bank account number. Providing data is voluntary but necessary to make a complaint or withdraw from the contract. The data provided to us in connection with the submission of a complaint or withdrawal from the contract are used to carry out the complaint procedure or the procedure for withdrawing from the contract (Article 6 (1) (c) of the GDPR). The data will be processed for the time necessary to carry out the complaint procedure or the withdrawal procedure. Complaints and statements about withdrawal from the contract may also be archived for statistical purposes.E-mail contact.
By contacting us via e-mail, including by sending an inquiry via the contact form, you give us your e-mail address as the sender's address. In addition, you can also include other personal information in the body of the message. Providing data is voluntary, but necessary to make contact. Your data is processed in this case in order to contact you, and the basis for processing is art. 6 par. 1 lit. a GDPR, or your consent resulting from initiating contact with us. The legal basis for processing after the end of contact is the justified purpose of archiving correspondence for internal needs (Article 6 (1) (c) of the GDPR).
Your data may be processed by our subcontractors, that is, entities whose services we use to process data and provide services to you or perform orders in the online store, in particular:
a) to our employees and associates who must have access to the data to be able to carry out our obligations or actions on behalf of you;
b) entities processing, on our behalf, your personal data and participating in the performance of our activities:
- to store personal data on the server;
- in order to use the mailing system in which your data are processed, if you subscribed to the newsletter;
- in order to handle the shipping process, under which your data necessary for the delivery of the order is processed;
- in order to use the services of courier companies that deliver your order to you;
- in order to use IT support, manage websites, in connection with which the entity providing support may have access to your personal data collected as part of the website or store;
- in order to make refunds or to ensure the operation of a direct debit service;
- in order to provide consultancy, audit, legal, tax and accounting services.
The GDPR grants you the following potential rights related to the processing of your personal data:
1) the right to access personal data;
2) the right to rectify personal data;
3) the right to delete personal data;
4) the right to limit the processing of personal data;
5) the right to raise objections regarding the processing of personal data against:
- a) we process your personal data for marketing purposes, i.e. for the purposes of advertising campaigns and other marketing activities, including the so-called profiling (eg if you do not want, for example, offers or advertisements for our products, but after receiving the above-mentioned objection, we should stop processing your data for marketing purposes);
- b) we process your personal data for the purposes of the so-called legitimate interest pursued by us, other than marketing, for reasons related to your particular situation , but if you submit such objection to us, we will no longer be able to process your personal data further unless we demonstrate the existence of: valid legitimate grounds for processing that will take precedence over Your interests, rights and freedoms or grounds for establishing, investigating or defending claims;
6) the right to data transfer;
7) the right to withdraw consent to the processing of personal data, if you have given such consent.
The rules related to the implementation of the indicated powers are described in detail in art. 16 - 21 GDPR. We encourage you to read these regulations. For our part, we consider it necessary to explain to you that the above-mentioned rights are not absolute and you will not be entitled to any processing of your personal data. In addition, if you believe that in the processing of your personal data we have committed an infringement of the provisions on the protection of personal data, you have the possibility to file a complaint to the supervisory body, ie the President of the Office for Personal Data Protection. You can also always ask us to provide you with information about what data we have about you and for what purposes we process it. Just send a message to: email@example.com
We guarantee the confidentiality of all personal data provided to us. We ensure that all security measures and personal data protection required by the personal data protection regulations are taken. Personal data is collected with due diligence and properly protected against access by unauthorized persons.
Consent to cookies
We use our own cookies to ensure the website works properly, in particular the ordering process and logging in to the user's account.
Third party cookies
Analysis and online statistics
We use the Google Analytics tool provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. We implement activities in this area based on our legitimate interest in the production of statistics and their analysis in order to optimize our websites. Google Analytics automatically collects information about your use of our site. The information collected in this way is usually transmitted to a Google server in the United States and stored there. Due to the IP anonymisation that we have activated, your IP address is shortened before forwarding. Only in exceptional cases, the full IP address is forwarded to a Google server in the United States and shortened there. Due to the fact that Google LLC has a registered office in the USA and uses technical infrastructure located in the USA, he joined the EU-US-Privacy Shield program to ensure an adequate level of protection of personal data required by a European provision. Under the agreement between the US and the European Commission, the latter has found an adequate level of data protection for companies certified by Privacy Shield. If you are interested in the details related to the processing of data within Google Analytics, we encourage you to read the explanations prepared by Google: https://support.google.com/analytics/answer/6004245.
In addition, our site uses plugins and other social tools provided by social networking sites, such as Facebook, Instagram, Twitter, Google, Pinterest. By displaying our website containing such a plugin, your browser will establish a direct connection to social network administrators (service providers) servers. The content of the plugin is forwarded by a given service provider directly to your browser and integrated with the website. Thanks to this integration, service providers receive information that your browser has displayed our website, even if you do not have a profile with your service provider or if you are not logged in at the same time. This information (along with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there. If you have logged in to one of the social networking sites, then this service provider will be able to directly assign a visit to our website to your profile in a given social network.
a) Facebook - https://www.facebook.com/legal/FB_Work_Privacy;
b) Instagram - https://help.instagram.com/519522125107875?helpref=page_content,
c) Twitter - https://twitter.com/en/privacy,
d) Google - https://policies.google.com/privacy?hl=en,
e) Pinterest - https://policy.pinterest.com/en/privacy-policy.
If you do not want social networking sites to assign data collected during the visit to our website directly to your profile in a given website, then before you visit our website you have to log out of this site. You can also completely prevent loading on the plugin page using the appropriate extensions for your browser, e.g. blocking scripts.
bcardextra.com online store
1 General provisions
The owner of the bcardextra.com website, hereinafter referred to as the "Store" is EXTRADECOR Spółka z Ograniczoną Odpowiedzialnością, 191/193-3 Rolna str. Warsaw, 02729, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number 0000737519, REGON 380624246, NIP 5213832307, hereinafter referred to as the "Seller".
The "customer / buyer" of the store may be adult natural persons and legal persons, as well as organizational units without legal personality who have correctly completed the order form.
A customer who is a natural person who performs or intends to perform a legal transaction through the Store which is not directly related to his business or professional activity is a "consumer" within the meaning of art. Art. 22 1 of the Civil Code. All dates are calculated in accordance with art. 111 of the Civil Code. The period, marked in days, expires on the last day, and if the beginning of the period marked in days is an event, it is not included in the calculation of the date of the day on which the event occurred. These Regulations define the rules of using the website, the rules of placing and accepting orders and concluding and terminating sales contracts via the Store, as well as the rules of providing electronic services offered by the Store. Each Buyer is obliged to comply with the provisions of these Regulations when taking steps to place an order.
These Regulations are available on the website bcardextra.com.
Every customer using the Store is required to:
- provide full and truthful data in the order form;
- use the Store in a way that does not interfere with its functioning;
- using the Store in a way that is not harmful for other Buyers and for the Store;
- use of the content included in the Store for your own use;
- non-delivery and non-delivery of content prohibited by law;
- use the Store in a manner consistent with the provisions in force on the territory of the Republic of Poland and the provisions of these Regulations.
The store is not responsible for the content provided by customers as part of order fulfillment and for damage caused by providing false data by the customer in the order form. The Customer is responsible for any damage resulting from this fact. The advertisements presented in the Store, price lists, advertisements and other information do not constitute an offer within the meaning of the provisions of the Civil Code. They are an invitation to enter into a contract before presenting the purchase offer. Before placing an order in the Store, carefully read the following Terms and Conditions. By placing an order, the Customer confirms that he has read its contents and accepted its provisions and undertakes to comply with them. The condition to place an order is to complete the order form and accept its terms and delivery costs. Lack of acceptance of these Regulations during the ordering procedure makes it impossible to place an order. The provisions of these Regulations supersede any pre-determined terms of delivery, payment, warranty and liability of the Seller, unless otherwise agreed with the Customer, which covers the services offered by the Store.
2 Submission and execution of orders
The store accepts orders via the website bcardextra.com. Orders can be placed 24 hours a day, 7 days a week, throughout the year.
An order is considered valid only if the customer has filled in the order form correctly.
The commencement of the contract is assumed the next day after placing the order except for holidays (Saturday, Sunday) and holidays.
Sales contracts are concluded in English.
The contract between the Seller and the Customer is concluded after the Seller joins the order, which follows the payment of the full amount of the order to the Seller's bank account.
Confirmation of the order constitutes the information about the receipt of the offer to the Seller and can not be considered as the conclusion of the contract. The customer can control the change of order status by phone or by electronic means.
The customer should familiarize himself with all options available on the Store regarding his order, including the final price. The store accepting the order from the customer takes into account only the current prices and conditions. When issuing the invoice, the store is bound by the price of the order in force at the time of its submission.
The average time of completing an order placed in the Store is 7-10 working days after the payment is credited to the Seller's bank account. In the case of non-standard orders or for other reasons beyond the Seller's control, this time may be extended, which will be immediately notified to the Customer via email.
In the event of the Seller not being able to meet the performance, for example due to reasons dependent on the production technology for an individual order, immediately, however, within thirty days of the conclusion of the contract, he notifies the Customer and returns the entire sum of money received from him.
3 Prices, payment and delivery terms
All prices quoted on the Store's website are given in Polish zlotys and include VAT, service costs and remuneration for using the copyrights used during the contract. The prices do not include shipping costs. The shipping cost is given separately.
When performing non-standard orders, shipping costs are set in writing by the Store with the Customer via e-mail or fax at the number provided on the website.
After completing each order, the Seller issues an invoice or a receipt to the Customer. Payments for goods may only be made in the form of an electronic prepayment to the Seller's bank account: PL 64 1160 2202 0000 0003 5442 4363 at Bank MILLENIUM C.A. or via electronic payments PayPall.
Others, not mentioned in paragraph 3, payment methods are not accepted, with the reservation that the Seller reserves the right to accept or refuse certain forms of payment in individual cases.
The delivery of the completed order takes place to the address indicated in the order by the Customer via Poczta Polska or courier companies. It is also possible to receive a personal collection after making an appointment with the Seller.
The delivery deadline is determined individually for individual orders. In the case of several orders placed by the same Customer, the delivery will be made within the deadline set for the order with the longest execution time. At the Customer's request, individual orders will be delivered separately. The delivery is carried out in accordance with the prices specified in the order. The above does not apply to delivery costs priced individually. The terms of international delivery shall be agreed by the Customer each time with the Seller before placing the order.
4 Withdrawal from the contract
bcardextra.com is a custom made production service.
When placing an order, the customer specifies his parameters - he chooses the article, the material, the size of the printout and, optionally, the finishing options, and the execution of each order is carried out in full according to the client's order.
The product ordered by the customer is configured on the basis of an individual and detailed order, which is why in accordance with art. 38 point 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), the right to withdraw from a contract concluded away from the business premises or from a distance is not available to the Customer.
If the delivered order does not match the provisions of the concluded contract, for which the Seller is responsible, the Customer is obliged to immediately inform the Seller and appoint an additional date of not less than 10 days for the Seller to complete the order.
The seller packs orders in a way that prevents the destruction of items inside. If the goods delivered to the Customer have visible damage or missing company marks and there is a reasonable suspicion that the product has been damaged, this fact should be reported to the forwarder / carrier during delivery and a damage report in his presence. In justified cases, you must refuse to accept such a shipment and immediately contact the Seller.
In the event of partial withdrawal from the contract, the Customer is obliged to pay for the service provided by the Store in accordance with the actual state existing on the day of withdrawal from the contract. The Seller has the right to withdraw from the contract in the event of circumstances that are independent of him and which he could not foresee, and also if the Customer breached these Regulations or the agreed terms of the order. The Seller's withdrawal from the contract indicated above may take place at any time and does not require the Seller to pay compensation to the Customer.
5 Complaint process
The seller is not responsible for slight deviations of the goods delivered from the offered. In the case of prints on canvas, posters, wallpapers and photos, slight deviations of colors compared to the reference motifs, as well as derogations resulting from a different format, quality of paper, material and surface are not technically and productively completely avoidable.
The seller is liable under the warranty if the defect was found before the expiry of 2 years from the delivery of the product to the consumer who is a consumer. The seller is liable to the consumer on the terms set out in art. 556 of the Civil Code and subsequent ones for defects (warranty).
The seller based on art. 558 § 1 of the Civil Code completely excludes liability to customers due to physical and legal defects (warranty).
The Seller's liability under the warranty for customers who are entrepreneurs within the meaning of art. 43 1 of the Civil Code - it is completely excluded.
The customer undertakes to report in writing within 14 business days of the delivery of the goods in writing, by e-mail, fax or post - a registered complaint regarding incorrect deliveries and visible defects of the goods. If the Customer makes an order as part of his business activity, he is obliged to check the goods immediately upon receipt.
In the case of revealing defects, the Customer should promptly indicate them and deliver them to the Seller in writing. If the customer has not indicated any visible defects, the goods are considered to be delivered without defects and in accordance with the order, unless the defect was not visible while checking the goods. If the defect appears at a later date, it should be reported immediately after detection, no later than within 14 days from its detection, otherwise the product is considered to be compliant with the order and accepted without reservations by the customer.
The ordered goods are intended for assembly, therefore, before its implementation it is necessary to thoroughly check the compliance of all its parameters with the order (dimensions, number of rolls, matching rolls, graphics quality, etc.). All non-conformities / defects must be reported before assembly. In the event that the assembly is started or completed (which means that the product can not be sent back to us intact), the complaint is not due, unless the defect could be detected only at assembly.
A customer reporting a defect shall be obliged to send a defective product to the Seller within 3 business days of delivery of the request to carry out the complaint process.
The seller is required to complete the complaint process as soon as possible, no longer than 14 business days. After completing the complaint procedure, the Seller is obliged to inform the Customer about its results.
If the Customer who is a consumer has demanded replacement or removal of the defect or submitted a price reduction statement specifying the amount by which the price is to be reduced and the Seller did not respond to the request within the time limit set out in point 10 above, it is considered that the request justified.
Damage caused as a result of incorrect or non-contractual activities of the Purchaser during the assembly or use of the goods are not grounds for making claims against the Seller. Incorrect or inconsistent with the contract are specified in the information provided by the producer of the goods.
6 Protection of personal data
The administrator of the personal data of the clients is EXTRADECOR Spółka z Ograniczoną Odpowiedzialnością, 191/193-3 Rolna str. Warsaw, 02729, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number 0000737519, REGON 380624246, NIP 5213832307 (hereinafter "the Administrator").
The administrator of personal data is responsible for the lawful processing of personal data, and the rules for the collection, processing and storage of personal data, as well as the rights of customers associated with his personal data.
The Personal Data Administrator processes personal data of Customers on the basis of consent and in connection with the legitimate interests of the Seller.
The Customer's consent to the processing of personal data is voluntary, and consent to the processing of data for a particular purpose may be withdrawn at any time.
For the needs of the Buyer's order, the following personal data are collected:
a) place of delivery - necessary to address the package;
b) postal address - necessary to issue a proof of purchase;
c) e-mail - necessary for communication related to the implementation of the contract;
d) telephone number - necessary for the selection of some types of delivery
You can contact the Administrator:
a) by mail, to the following address: 191/193-3 Rolna str. Warsaw, 02729, Poland
b) by e-mail, to the following address: firstname.lastname@example.org
All goods ordered and sold in the Store are protected by copyright.
The customer or any third parties are not authorized to distribute or reproduce the goods, as well as to reproduce, produce them or resale them further.
Any use of the work and deriving income from it is possible after the Seller's prior written consent, which is granted only for a limited time and for a specific purpose. The possession of a work or transfer of ownership is not - unless otherwise stated - associated with any additional rights of use or deriving income in the light of the Copyright Act, this principle applies primarily to official exhibitions.
In the event that the Purchaser submits own materials for the implementation of the product (eg graphic designs, photographs, etc.), the transfer of these materials is tantamount to submitting a declaration that he has full proprietary copyrights to the material in question.
The Seller reserves the right to request from the Purchaser a written confirmation of having proprietary copyrights to the materials provided to him before proceeding with the contract. If the Buyer refuses (does not submit) a written confirmation or the Seller deems it unreliable and allows for the assumption that there may be a violation of the proprietary copyrights when executing the order - the Seller has the option to refuse to process the order.
In matters not covered by this paragraph, the provisions of the Act of 4 February 1994 on copyright and related rights shall apply.
8 Final provisions
None of the provisions of these regulations is intended to infringe the Buyer's rights. It can not be interpreted in this way, because in the event of any incompatibility of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this right in place of the challenged provision of the regulations.
The current version of the regulations is always available to the Buyer on the seller's website. During the execution of the order and throughout the period of after-sales care of the Purchaser, the regulations accepted by him during placing the order apply. Except for the situation when the Buyer deems it less favorable than the current one and informs the Seller of the current choice as binding.
Seller reserves the right to introduce restrictions on the use of the Store caused by its technical service, maintenance work or work on improving its functionality. At the same time, the Seller undertakes to make every effort to ensure that these breaks are held during the night hours and last as short as possible.
Disputed issues, if the client so wishes, are resolved through a mediation procedure before the Provincial Inspectorates of the Trade Inspection or a trial before an arbitration court at the Provincial Inspectorate of Trade Inspection. The consumer may also use the equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/ or by selecting any authorized entity from among located in the UOKiK register. The seller declares his intention and consents to the out-of-court resolution of the consumer dispute.
The competent court for the settlement of disputes arising from contracts concluded with entrepreneurs is the local court and property court.
In matters not covered by these Regulations, the relevant provisions of Polish law shall apply, in particular the Act of 23 April 1964 - the Civil Code and other relevant.
The Seller reserves the right to change the Regulations at any time. The changes are effective from the date they are published on the website of our bcardextra.com website, however, they do not violate the rights of the acquired customers on the basis of the previously binding Regulations.
The registered Clients will be notified by e-mail about the changes to the regulations and their scope (on the e-mail address provided during registration or order). The notification will be sent at least 30 days before the entry into force of the new regulations. Changes will be introduced in order to adjust the regulations to the applicable legal status.
In case of any questions regarding the Regulations or data protection rules, the Customer may contact us using the contact form on the Store's website.
These Regulations are effective from 01/01/2019.
According to art. 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter referred to as: "GDPR" ) We inform that:
The administrator of your personal data is EXTRADECOR Spółka z Ograniczoną Odpowiedzialnością, 191/193-3 Rolna str. Warsaw, 02729, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Warsaw, Commercial Division of the National Court Register, under KRS number 0000737519, REGON 380624246, NIP 5213832307. Contact details of the Data Administrator: tel .: +48 226-022-614; email@example.com.
The administrator has appointed a Data Protection Officer, with whom you can contact in the matter of protection of your personal data and the implementation of your rights by e-mail: firstname.lastname@example.org .
Your personal data will be processed:
1) in order to perform the contract you are a party to or take action on your request before concluding the contract (the basis of Article 6 paragraph I letter b of the GDPR) - for the period of potential claims under the contract or for a period required by law;
2) in order to fulfill our legal obligations ( legal basis of Article 6 (1) (c) of the GDPR), including:
- a) issue and store a personal sales document (invoice, receipt) - for the period in which the regulations require us to store tax documents,
- b) handling and carrying out any complaints - until the end of the warranty or warranty period for the products purchased from us.
3) for statistical-analytical and marketing purposes based on the legitimate interest of the Administrator, which is collecting statistical data and analyzing traffic on the website (legal basis under Article 6 (1) (f) of the GDPR) - for a period of 30 days until 5 years until the marketing possibilities and analysis of data needed to run the Administrator's business are used;
We can pass on your data to other companies we work with, ie: courier companies, payment operators, companies servicing our warehouses, hosting companies (they store data for us on their servers), suppliers and partners in the provision of services related to marketing and advertising , law firms, debt collection companies, entities purchasing receivables. The above processing may also cause data to be sent to recipients outside the European Union. We try to make the data transmission in this area in accordance with the principles of the so-called Privacy Shield (https://www.privacyshield.gov/welcome) or based on the so-called Standard contract clauses of the European Commission (http://ec.europa.eu/justice/data-protection/ international transfer / transfer / index_en.htm), but this may not always be possible.
Your data may be subject to profiling in order to present you the most advantageous offer or information tailored to your interests. We carry out analyzes that allow us to provide services at an increasingly higher level, as well as personalize communication with you. Profiling is used in particular by Google Analytics, Google AdWords, Facebook Pixel. In the event of opposition to profiling, please optimize the settings in your web browser accordingly.
You have the right to: require the Administrator to access personal data, the right to rectify, delete or limit processing, the right to object to the processing, as well as the right to transfer data, the right to withdraw consent at any time without affecting compliance with the right to processing;
In order to exercise your rights, please send your request to the e-mail address: email@example.com . Please remember that before exercising your rights, the data controller will have to make sure that you are the person for whom you are giving, that is, you should be identified.
You have the right to lodge a complaint to the President of the Office for Personal Data Protection or another authorized supervisory body, if you consider that the processing of personal data concerning you violates the provisions of the Act of 10 May 2018 on personal data protection or the provisions of the GDPR;
Providing your personal data is necessary to make a purchase. Providing personal data is not mandatory, however, failure to do so will make it impossible to make purchases.